Warranty
Every piece we sell is covered for 12 months from the day it arrives. We would rather replace something than argue about it.
What is covered
Manufacturing faults, and anything that stops working properly in normal use within the first 12 months. That includes wiring, sockets, switches, dimmers, finishes that lift or peel, and integrated LEDs that fail early.
How to claim
Email hello@hyssophome.com with your order number and a photo of the problem. That is all we need. There is no form to fill in, no registration, and you do not need the original packaging or a receipt.
What happens next
We will repair it, replace it, or refund it, whichever you would prefer. We cover the shipping both ways on a warranty claim, so it costs you nothing. Most claims are answered within one business day.
What is not covered
Accidental damage, misuse, and normal wear such as marks from cleaning or handling. Replaceable bulbs supplied with a lamp are covered for faults on arrival rather than for their full service life.
Your legal rights
This warranty is offered in addition to your statutory rights as a consumer, and it does not limit them. If your local law gives you a longer or stronger remedy, that law applies.
Returns are separate
If you simply changed your mind, you do not need the warranty. You have 30 days from delivery to send anything back for any reason at all. See our refund policy.
Questions
Hyssop Home is operated by Alive Foundry LLC, 4008 Laramie Street, Cheyenne, WY 82001, United States.