Refund policy
We want you to love what you bring into your home. If something is not right, you have 30 days from delivery to send it back. You do not need to give us a reason.
What we accept
We accept returns on items that are new, and on items that have been opened or lightly used. You do not need the original packaging or the tags. Please pack the item well enough to survive the journey back to us.
How to start a return
Email hello@hyssophome.com with your order number. We will reply with return instructions and a return address. Returns are made by mail.
Return shipping
Return shipping is the customer's responsibility. If the item arrived damaged, defective, or is not what you ordered, we pay the return shipping instead. We never charge a restocking fee.
Damaged or defective items
Email hello@hyssophome.com with a photo of the problem. We will send a replacement or a full refund, whichever you prefer, at no cost to you.
Warranty
Every piece is covered for 12 months from the day it arrives. If it turns up faulty, or develops a fault in normal use within that year, email hello@hyssophome.com with a photo of the problem. We will repair it, replace it, or refund it, whichever you would prefer, and we cover the shipping both ways. All we need is your order number. The warranty does not cover accidental damage or misuse.
Exchanges
We accept exchanges. Email us with your order number and tell us what you would like instead. Send the original item back and we will ship the replacement at no extra shipping cost to you.
Refunds
We inspect returns within 1 to 3 business days of receiving them. Approved refunds go back to your original payment method within 5 business days. Your bank may take a few more days to post it to your account.
What we cannot take back
Gift cards, and items personalized to your order. Everything else is returnable.
Questions
Hyssop Home is operated by Alive Foundry LLC, 4008 Laramie Street, Cheyenne, WY 82001, United States.